Managing workplace conflict: alternative dispute resolution in Australia

Abstract

This book critically analyses Alternative Dispute Resolution (ADR) in Australia. It includes coverage of: various ADR techniques and the roles played by ADR practitioners in workplace conflict; the need for workplace grievance policies and the forms these can take; the suitability of ADR for various types of disputes; three case studies where ADR was utilised in workplace conflict and the experiences of both the human resource consultant and their clients. Contents includes: - Consulting in conflict: birth of a profession - Debates and controversies in workplace ADR - The processes and models of ADR - Designing fair dispute resolution procedures - Consulting in conflict - The dilemmas of consulting in conflict - Case studies in ADR - The implications of the growth of workplace ADR